MY TRAVELON HANDBAG STRAP BROKE : (

MY FAVORITE HANDBAG STRAP BROKE TWO DAYS AGO WHILE I WAS ON A LONG CAR TRIP. I WANTED TO CRY, MAYBE I DID. NOW I WILL SEE HOW GOOD TRAVELON'S CUSTOMER SERVICE HANDLES THE PROBLEM. FORTUNATELY, I HAD A BACKUP CALLED THE FILER. IT TOO, HAS PLENTY OF POCKETS, ZIPPED AND UNZIPPED. IT IS PLAIN BLACK LIKE THE OTHER AND MADE OF THE SAME RESILIENT MATERIAL. THE MAJOR DRAWBACK IS THAT THE STRAP IS SHORTER, THINNER AND BUCKLE ADUSTABLE. I MISS MY OLD BAG WHERE I KNEW WHERE EVERYTHING WAS BUT IT WAS EMBARRASSING STOPPING AT THE ROADSIDE REST STOPS TRYING TO CARRY MY INJURED TRAVEON WITHOUT DRAGGING THE BROKEN STRAP ON THE GROUND. WHY CAN'T THINGS JUST STAY THE WAY THEY ARE SUPPOSED TO?